Patient Billing & Payment Process

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1. Patient Registration

To ensure accurate billing, Patient Services will ask you to provide and verify your address, phone number, date of birth, and insurance information.

Coverage: In-Network versus Out-of-Network

Please verify with your insurance company prior to receiving treatment, whether or not Rockland Eye Physicians & Surgeons, PC and the treating physician is an in-network provider. Rockland Eye Physicians & Surgeons, PC and its physicians may be contracted with your insurance company, although your specific plan may not be included.

It is the patient’s responsibility to know which providers are in their network and which services are covered by their insurance plan. In addition, patients are responsible to obtain any necessary referral documentation from their primary care provider (PCP).

2. Courtesy Billing to Insurance Company

For Patients with insurance coverage, Rockland Eye Physicians & Surgeons, PC will submit a claim on your behalf.

It is the Patient’s responsibility to contact their Insurance Company to determine which services are covered. Our Patient Services Representative will ask you for your insurance card upon arrival for your appointment.

3. Payment by your Insurance Company

Your Insurance Company will forward to you an Explanation of Benefits (EOB) summarizing the charges for services received, payments sent to Rockland Eye Physicians & Surgeons, PC, and the balance that you are responsible for.

After we receive the insurance payment, we will send you a Statement for any remaining balance due. Click here for a sample statement.

Please note that most insurance companies do not cover the refraction service, and the patient will be asked to pay for the service on the date of your examination.

4. Payment by Patient

The Patient is responsible for payment of your insurance co-pay and for “non-covered” services on the day of your eye appointment. For Patients without insurance coverage, payment for services is due on the day of your eye appointment. The Patient is also responsible to pay for Statement balances within thirty (30) days of billing.

Payments may be made by cash, check, money order, or credit card (MasterCard, Visa or Discover). Please return the top portion of your Statement with your payment.

For services in excess of $300.00, we offer low monthly payments and 0% interest to those who qualify through CareCredit. To see if you qualify, visit