Patient Billing & Payment Process
1. Patient Registration
To ensure accurate billing, Patient Services will ask you to provide and verify your address, phone number, date of birth, and insurance information.
Coverage: In-Network versus Out-of-Network
Please verify with your insurance company prior to receiving treatment, whether or not Rockland Eye Physicians & Surgeons, PC and the treating physician is an in-network provider. Rockland Eye Physicians & Surgeons, PC and its physicians may be contracted with your eye care insurance company, although your specific plan may not be included.
It is the patient’s responsibility to know which providers are in their network and which services are covered by their eye care insurance plan. In addition, patients are responsible to obtain any necessary referral documentation from their primary care provider (PCP). Referrals are typically necessary for HMO plans and managed Medicaid plans.
2. Courtesy Billing to Insurance Company
For Patients with insurance coverage, Rockland Eye Physicians & Surgeons, PC will submit a claim on your behalf.
It is the Patient’s responsibility to contact their Insurance Company to determine which services are covered. Our Patient Services Representative will ask you for your insurance card upon arrival for your appointment.
3. Payment by your Insurance Company
Your Insurance Company will forward to you an Explanation of Benefits (EOB) summarizing the charges for services received, payments sent to Rockland Eye Physicians & Surgeons, PC, and the balance that you are responsible for.
After we receive the insurance payment, we will send you a Statement for any remaining balance due. Click here for a sample statement.
Please note that most insurance companies do not cover the refraction service, and the patient will be asked to pay for the service on the date of your examination.
4. Payment by Patient
The Patient is responsible for payment of your insurance co-pay and for “non-covered” services on the day of your eye appointment. For Patients without insurance coverage, payment for services is due on the day of your eye appointment. The Patient is also responsible to pay for Statement balances within thirty (30) days of billing.
Payments may be made by cash, check, money order, or credit card (MasterCard, Visa, Discover or Amex). Please return the top portion of your Statement with your payment. Or to make a payment online: CLICK HERE
For services in excess of $300.00, we offer low monthly payments and 0% interest to those who qualify through CareCredit.
To see if you qualify, visit: www.carecredit.com
Click Here to Pay Your Provider!
Insurance Plans Accepted
- American Medical Life
- American Provider Network
- Beech Street
- Better Health Advantage
- Blue Cross / Blue Shield
- Champ VA (Open Access)
- Chubb Health
- Consumer Health Network
- Empire Blue Cross Blue Shield
- Fidelis Care
- GHI (Pediatric only)
- HIP-NY (Pediatric only)
- Independent Health
- National Assoc of Letter Carriers
- National Preferred Provider Network
- Operating Engineers PPO
- Physicians' Health Service
- Private Healthcare Systems (PHCS)
- Providential Life Insurance Co
- Total Plan Administrators
- United Healthcare
- United Healthcare AARP
- United Healthcare Empire Plan (NYSHIP)