WHAT TO BRING: To save time, please go to the My Online Clinic section of this website, which is accessible from the Home Page and complete the registration information. The Patient Information and Medical History data will be forwarded to our Patient Services department in advance of your scheduled appointment.
It is the patient’s responsibility to know the details of their insurance plan, to bring their insurance card, and to understand whether or not their insurance plan requires a referral. If a referral is required the patient must bring it to the exam, or preferably have it faxed to our office in advance. If your insurance plan requires a referral and you do not obtain one in advance of your appointment, you risk not being seen on that day.
WHAT TO EXPECT DURING AN EYE EXAM:
- If you wear glasses, do not forget to bring them! And if you have several pairs of glasses, please limit what you bring to just two pairs.
- If you wear contact lenses, wear them to the exam. Also bring your glasses, your contact lens case, and the original boxes that your lenses came in so that we can determine what you are wearing. We will conduct a contact lens evaluation prior to your examination with the physician.
- You will be more comfortable with minimal or no eye makeup.
- If you are bringing an infant, please remember diapers and formula.
- If you take multiple oral medications, a written list of names and dosages is useful.
- If you take any eye drops, please bring the bottles.
- If another eye doctor is referring you to our practice, it is helpful to bring a note from them to explain why.
DILATION: Many patients require dilating drops during their exam. These drops will make your eyes blurry (primarily up close) for the rest of the day. If you have anything important to do that day or evening for either work, school or an extra-curricular activity, you may need to cancel that activity, or reschedule the exam. Most people are able to drive comfortably with dilated pupils, but if there is any question you should bring a companion who can drive you home. Also, if you have sunglasses you should bring them for the trip home since your eyes will be more sensitive to light when they are dilated.
PAPERWORK: If you are a new patient you will be asked to show up early in order to complete paperwork. You can expedite this process by completing the questionnaires ahead of time on our My Online Clinic located on the Home Page of our website.
THE WAIT: Plan on a complete examination lasting approximately one hour from start to finish.
We strive to minimize your wait time in our office, however there are frequent emergencies in ophthalmology, which makes the schedule unpredictable at times. No one with an acute eye injury or infection wants to wait several days to be seen, so we do our very best to triage urgent cases the same day. With that said, when we squeeze in emergencies, previously scheduled patients may end up waiting a little longer. Please keep in mind that one day you might be that emergency, and you will be very relieved when we squeeze you into the schedule, and you will appreciate the patience and understanding of your fellow patients.
If you are very time sensitive and wish to minimize your potential wait, the best time to schedule an exam is at the start of the day, or right after lunch.
WORK UP: After completing the requisite paperwork you will be called by an ophthalmic technician for pre-screening. The technician will review your medical history and reason for the exam. They will measure your glasses, check your vision and perform an initial refraction.
If you wear contact lenses, you may be seen at this time by one of our contact lens specialists.
If you require visual field testing or photos to monitor glaucoma or diabetes a technician will perform those tests at this time.
MEDICAL EXAM: We pride ourselves on performing complete and thorough exams without the feeling of being rushed. The steps of the exam will be explained along the way and your questions will be answered fully to your satisfaction.
CHECKING OUT: Payment for services is expected at the time of the service, which includes all co-pays and refraction fees. Please be aware that we are considered specialists when determining the amount of your co-pay. Also, if you undergo any diagnostic testing there may be additional co-pays for each test, depending on your specific insurance plan. Refraction fees (for determining your eyeglass prescription) are considered vision care and not medical care by most insurance carriers, so this is often not a covered expense. If your insurance is a plan in which we participate, we will submit the claim for you. Please see the Billing and Payment Process page on this website for additional information.
Thank you for choosing Rockland Eye Physicians and Surgeons for your eye care needs.